Shipping & Returns

Delivery

Estimated delivery time ranges from 5 to 15 business days, depending on your location.

Orders are shipped via express courier, both nationally and internationally, within the EU.

The delivery times we provide are estimates. We strive to deliver your order within the indicated timeframe to your specified address, but once the parcel is handed over to the courier, we no longer have control over the shipping process.

If you are unsure whether we can deliver to your location, please reach out via any available channel.

For orders with multiple items, partial deliveries may occur if certain products are out of stock. We will make every effort to inform you using the contact details provided at checkout.

Please keep proof of purchase—such as an email confirmation, receipt, or invoice—should you need to initiate an inquiry.

All orders are shipped from Romania. Domestic deliveries are handled by couriers. International orders are shipped with flat rates displayed at checkout based on the destination country. If you require more information about delivery times or wish to arrange an alternative shipping method, contact us, and we will assist you as best we can.

If you realize an error in your shipping address after placing an order, please contact Customer Service immediately. We will attempt to make changes, but due to our fast processing times, some orders may not be adjustable.

Cancellations

Order cancellations are possible only before dispatch. If the package has already been shipped, we reserve the right to refuse cancellation or apply a return fee should we be able to retrieve the parcel.

Returns

Returns are accepted within 14 days of delivery, provided that items are returned in their original condition, unworn, and with all garment tags attached. Refunds, excluding shipping costs, will be processed within 14 business days after we receive and verify the return. Customers are responsible for return shipping fees.

Items that are damaged, soiled, missing tags, or have been altered in any way—including modifications such as shortening or resizing—will not be eligible for return. Unidentified returns may also be sent back to the sender. If you receive an item without a tag, please inform us immediately.

Customized Products

Please note that products made according to your specifications, such as custom colors or sizes, are exempt from the right of withdrawal and cannot be returned. This policy aligns with Article 16(c) of the EU Directive 2011/83/EU on consumer rights, which excludes the right of withdrawal for goods made to the consumer's specifications or clearly personalized. Similarly, in Romania, Government Emergency Ordinance No. 34/2014, Article 16(c), stipulates that the right of withdrawal does not apply to contracts concerning products made to the consumer's specifications or clearly personalized.

If you have any questions regarding shipping or returns, do not hesitate to contact us.