Frequently Asked Questions

Online Shopping

How can I get help in making my order?

We’re here to assist you at every step. For any questions or guidance, simply reach out via email, phone or the Contact Us page. We’ll be pleased to help.

How can I adjust my order details after I have placed it?

If you wish to update your order, please contact us promptly through the Contact Us page. Let us know the changes you'd like. We’ll accommodate them immediately.

Can I add a personal message to my gift order?

Certainly. You may add a message at checkout, or let us know via the order notes or email. We’ll ensure it’s elegantly included.

Is my payment secure?

Absolutely. All transactions made on Vivienne Marie website are secured through our trusted payment partner, Netopia Payments, a platform that ensures your information is processed with the highest level of safety and encryption.

The padlock icon and “https” in your browser confirm that you’re in a protected environment.

What are the delivery times?

Delivery usually takes 5–10 business days within Romania and 10–14 business days internationally, depending on your location.

Where can I have my order delivered?

We currently deliver across all EU countries.

How can I exchange or return an item?

To initiate an exchange or return, please contact us so we can provide you with the return form via email or assist you directly in resolving the matter as swiftly as possible.

Product Information

Size Guide

 French Size Bust Waist Hips
34 (XS)


36 (S)


38 (M)


40 (L)


How can I have custom Vivienne Marie pieces?

For special occasions or meaningful moments in your life, we offer the possibility of creating unique pieces tailored just for you, inspired by our current collections or drawn from our archives.

If you do not find yourself represented within our size chart, we are pleased to craft made-to-measure garments and provide personal guidance throughout the entire process.

How do I look after my items?

To protect your couture or ready-to-wear items, we recommend handling them with care and choosing professional dry cleaning to maintain their original texture and structure.

How do I authentificate a Vivienne Marie item?

Each Vivienne Marie piece is produced in very limited quantities, with exceptional attention to detail, and is available exclusively through our official website and selected partner boutiques.

Every item comes with a certificate of authenticity and our signature labels, ensuring its provenance.

Are the colours of the items specified on the website?

Our items are photographed to reflect their true colour and craftsmanship as accurately as possible.

However, slight variations in tone may occur depending on your screen settings.